Legal
The documents behind Elara One, written to be read. Each starts with a short summary in plain English.
For everyone
How we handle personal data, and the rules for using this website.
- Privacy noticeWhat personal data Elara One collects about visitors, customers and their staff, why, how long we keep it and the rights you have.Updated 27 October 2026
- Cookie noticeThe cookies and browser storage used on elaraone.app and in the store admin, what each one does and how long it lasts.Updated 24 October 2026
- Deleting your dataHow to disconnect a Google, Microsoft or Meta account from Elara One, delete what it brought in, and ask us to delete your data.Updated 27 October 2026
- Website terms of useThe terms for using elaraone.app and its documentation: what you may do, our content and the limits of our responsibility.Updated 24 October 2026
For customers
The agreement your business signs, and how we process your customers’ data for you.
- Customer termsThe terms that apply when a business subscribes to Elara One: accounts, plans and billing, your data, our commitments and how either of us can end it.Updated 24 October 2026
- Data processing agreementHow Elara One processes personal data on behalf of its customers, as UK GDPR Article 28 requires. Part of the customer terms.Updated 24 October 2026
- Sub-processorsThe companies Elara One uses to host and run the service, what each one does, the data it handles and where.Updated 24 October 2026
- Acceptable use policyWhat you may not use Elara One for: illegal goods, fraud, unlawful marketing, harmful content and abuse of the platform.Updated 24 October 2026