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Web chat and SMS in one inbox

Live chat arrives as the first module: a chat widget for your storefront and SMS, answered from one inbox.

  • The chat widget takes its settings from your admin, so changes show without a deploy.
  • SMS runs through your own Twilio account, with signed webhooks.
  • Each conversation opens or creates the contact, so the whole thread sits on their timeline.
  • Reply with saved templates, and let a “no reply” flow follow up when a customer goes quiet.
  • Switch the module on or off in Settings → Modules.

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